Privacy policy.
About this policy
Acclaim Dental respects your privacy. This policy explains how we handle personal information collected through this website. It is guided by the Australian Privacy Principles in the Privacy Act 1988 (Cth), to the extent they apply to us.
It applies to this website only. It does not apply to the websites and services of other organisations that we link to or use.
Who we are
Acclaim Dental is a dental practice at 4/31 Maryborough Street, Bundaberg QLD 4670, Australia.
Phone: (07) 4152 2522
Email: info@acclaimdental.net.au
What personal information we collect
Through this website, we may collect:
- your name and phone number, and your email address if you choose to provide one, when you send an enquiry;
- the type of enquiry you choose, including new patient check-up, existing patient appointment, children's appointment or CDBS, dental emergency, question about costs or health funds, or something else;
- anything you write in the message box, up to 2,000 characters; and
- information about how you use this website, collected through analytics tools (see "Cookies and analytics" below).
If you use our online booking system, the details you enter there are collected by that external system (see "Online booking").
How we collect information
We collect information when you send us an enquiry through this website, when you phone or email us, and automatically through analytics tools and cookies when you visit this website.
How we use information
We use personal information collected through this website to:
- respond to your enquiries and help arrange appointments;
- run this website, keep it secure and reduce spam; and
- understand how the website is used so we can improve it.
Disclosure of information
We do not share your personal information except with the people and services involved in running this website and handling your enquiry, or where the law requires or allows. These include:
- the practice's email system, which receives your enquiry;
- our website hosting provider;
- Microsoft, through Microsoft Clarity;
- Google, through the embedded map; and
- HSOne, if you use online booking.
Overseas disclosure
Some of the services we use, such as Microsoft Clarity and Google Maps, are provided by international companies. Information handled by those services may be stored or processed outside Australia, in line with their own terms and privacy information.
Health and sensitive information
Health information is sensitive information under the Privacy Act. Please don't include medical or dental details in the enquiry form unless you need to. The message box is open text, so it is possible to type health information into it. If you choose to, we will treat it as sensitive information and use it only to respond to your enquiry.
If you have a dental emergency or urgent problem, please call us on (07) 4152 2522 instead of using the form.
Website enquiries
Name and phone number are required. Email is optional. When you send an enquiry, your name, phone number, email address (if given), enquiry type and message are sent to Acclaim Dental by email at info@acclaimdental.net.au. If you give an email address, we may use it to reply to you.
Our website does not keep a permanent copy of sent enquiries in the website's database. The email we receive is held in the practice's email system.
If the form finds a problem, such as a missing phone number, our website holds what you typed for about 5 minutes so you can correct it, and then deletes it. The website also keeps a scrambled (hashed) version of your IP address for about 10 minutes to count how many enquiries come from one place. The form also uses a hidden spam check and a security token.
Online booking
Our website links to an online booking system run by HSOne, an external provider. When you select "Book online", you leave the Acclaim Dental website and go to booking.au.hsone.app. Information you enter there is collected and handled through that booking system, under HSOne's own practices, and not by our website. Please read the privacy information provided by the booking system before you enter your details.
Cookies and analytics
This website uses Microsoft Clarity, an analytics service provided by Microsoft. Clarity is run by Microsoft and is separate from our website. Analytics tools of this kind generally collect information about how visitors interact with a website and technical information about their device and browser. Microsoft's own privacy statement explains what Clarity collects and how that information is handled.
Clarity places cookies or similar storage in your browser, including cookies named _clck, _clsk and _cltk. You can block or delete cookies in your browser settings. This may affect how some website features work.
Google Maps
Our contact page includes an embedded Google Maps map. Google Maps is provided by Google and is separate from our website. When the page loads, your browser connects to Google to display the map, and Google may receive information such as your IP address and device details. Google's own privacy information explains how it handles that information.
Links to other websites
This website links to other sites, including HSOne's booking system and the website of our sister practice, Coral Coast Dental. We don't control how those sites handle personal information, so please read their privacy information.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. On this website, the enquiry form includes security measures such as a hidden spam check, a security token and limits on how often a form can be submitted, and information held for failed submissions is kept only briefly. No method of sending information over the internet is completely secure.
How long we keep information
Information held for failed form submissions is deleted after about 5 minutes, and the scrambled IP count after about 10 minutes. We keep other personal information only for as long as we need it for the purposes described in this policy, or as the law requires. When we no longer need it, we take reasonable steps to destroy it or de-identify it.
Accessing your personal information
You can ask us for access to the personal information we hold about you. Please contact us using the details below. We may need to confirm who you are first. We will respond within a reasonable time and, where we can, give you access in the way you ask. In some circumstances the law allows us to refuse access. If we do, we will tell you why in writing.
Correcting your personal information
If you think personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it. Please contact us using the details below. If we don't agree to a correction, we will tell you why in writing, and you can ask us to note your view with the information.
Children
If you contact us for or about a child, please give only the details we need to get in touch. We will use them only to respond and arrange care. A parent or guardian can contact us to ask about, or correct, information about a child.
Privacy complaints
If you are concerned about how we have handled your personal information, please contact us first using the details below and tell us what happened. We will look into it and reply in writing.
Escalating a complaint to the OAIC
If the matter is not resolved, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), subject to the applicable requirements. The OAIC generally expects you to have raised your complaint with us first and given us a reasonable time to respond. You can find out more at oaic.gov.au or by calling 1300 363 992.
Contact us about privacy
Acclaim Dental
4/31 Maryborough Street, Bundaberg QLD 4670, Australia
Phone: (07) 4152 2522
Email: info@acclaimdental.net.au
Changes to this Privacy Policy
We may update this policy from time to time. The current version is always published on this page.